COVID-19 Delays

Special Notice - Italy

Poste Italiane has suspended all delivery services in the below postal code areas:

Arzano (CAP 80022), Orta di Atella (CAP 81030), Marcianise (CAP 81025), Galati Mamertino (CAP 98070), Sambuca di Sicilia (CAP 92017), Mezzojuso (90030), Torretta (90040), Randazzo (95036), Troina (94018), Vittoria (97019)

No Delivery Due to COVID-19

Due to the impact of COVID-19, delivery to the below destinations has been suspended until further notice:

Bahamas, Bermuda, Bolivia, Belize, Cayman Islands, Domenica, Ecuador, El Salvador, Granada, Guinee Bissau, Guyana, Haiti, Honduras, Nicaragua, Panama, Tajikistan, Turkmenistan

Delayed Delivery Due to COVID-19

Due to the impact of COVID-19, delivery to the below destinations are suffering significant delays at this point in time:

Argentina, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bermuda, Bulgaria, Canada, Croatia, Chile, China, Czech Republic, Costa Rica, Colombia, Cyprus, Denmark, Dominican Republic, El Salvador, Estonia, Egypt, France, Finland, Germany, Greece, Hong Kong, Hungary, India, Israel, Italy, Jamaica, Japan, Kazakhstan, Lithuania, Latvia, Malaysia, Mexico, Morocco, New Zealand, Norway, Peru, Philippines, Poland, Russia, Romania, Serbia, Singapore, Slovakia, Slovenia, Spain, South Korea, Sweden, Switzerland, Thailand, Tunisia, Turkey, Ukraine, United States, Vietnam.

When Will Your Order Leave?

As each order is customised/made exactly to your needs, it will take typically 2-4 business days for it to leave our warehouse.

Shipping Methods


Delivered using USPS First Class which is a signed-for service.


Delivered using Canada Post which is a signed-for service.

Delivery Times

When your order is dispatched you will receive a confirmation email. Depending on which delivery service you have selected, your order will arrive as follows:



10 - 14 business days

8 - 12 business days


Non-delivery occurs when the goods do not arrive at the address you gave us, or you claim that the goods are not in your possession despite a confirmation of successful delivery from the delivery partner.

Please be aware that in some cases of disputed delivery, as detailed in our terms of service, we may have to undertake a full investigation with the delivery partner before processing any refund or replacement.

If orders have not been received within 14 days of expected arrival, please click here to email customer support.